Warranty

RIPHONE WARRANTY

24-month warranty on every iPhone

Every RiPhone iPhone is covered by a full 24-month warranty and 14-day free returns. No surprises, just peace of mind.

What the warranty includes

24 months of coverage

Full coverage on all manufacturing defects and malfunctions.

14-day returns

Not satisfied? Return the product within 14 days for a full refund.

Dedicated support

Our support team is available to help you with any issue.

Our condition grades

Every refurbished iPhone is graded based on its cosmetic condition. All grades guarantee perfect functionality.

Acceptable

Best price

Our most affordable option. Perfect for those who care about substance. Every device has been thoroughly tested and works like new.

Screen: There may be visible scratches. These are purely superficial and do not affect the use of the phone.

Body: Shows clear signs of previous use, such as deep scratches or dents.

Great

Best value for money

A great balance between quality and price. The device shows only minor signs of use.

Screen: The screen may have micro-scratches visible only under direct light.

Body: The body shows light signs of use, barely noticeable.

Excellent

Almost like new

Near-perfect condition. Ideal for those who want a device that looks almost new.

Screen: The screen is in excellent condition, virtually free of scratches.

Body: The body is in great condition with minimal or no signs of wear.

Premium

Like new

Like new. Our highest level of refurbishment.

Screen: Screen in perfect condition, with no visible scratches whatsoever.

Body: Body in immaculate condition, indistinguishable from a brand new device.

Our refurbishment process

1. Visual inspection

Every iPhone is visually inspected to assess its cosmetic condition.

2. Repair

Faulty components are replaced with high-quality parts.

3. Functional tests

52 functional tests on every component: display, camera, battery, sensors.

4. Certification

Only devices that pass all tests are certified and made available for sale.

RiPhone Care+

Accidental damage insurance

Full protection for 24 months

Device replacement in the event of any accidental damage

€ 24

one-off payment

What RiPhone Care+ covers

Accidental drop damage

Liquid damage

Cracked screen

Rear body damage

Camera malfunction due to impact

Button and connector damage

How it works

In the event of accidental damage, contact us by email or WhatsApp with a photo of the damage and your order number.

We will send you a prepaid label to return the damaged device.

Within 5 working days of receiving your device, we will dispatch a replacement of the same model and grade.

Terms and conditions — RiPhone Care+

1. Coverage: RiPhone Care+ covers accidental damage to the device for a period of 24 months from the date of purchase. Coverage includes drop damage, liquid damage, cracked screen and body damage.

2. Activation: RiPhone Care+ must be purchased at the same time as the device. It is not possible to add coverage after purchase.

3. Number of claims: The coverage allows for a maximum of 1 replacement claim within the 24-month period. Once the claim has been used, the coverage is considered exhausted.

4. Replacement device: The replacement device will be the same model, capacity and grade (or higher) as the original device. Colour may vary subject to availability.

5. Exclusions: The following are excluded from coverage: intentional damage, theft or loss, damage caused by unauthorised repairs, cosmetic damage that does not affect functionality, and devices with unauthorised software modifications (jailbreak).

6. Timeframes: The claim must be submitted within 7 days of the damage occurring. The replacement device will be dispatched within 5 working days of receiving the damaged device.

7. Transferability: RiPhone Care+ coverage is non-transferable and non-refundable once activated.

8. Standard warranty: RiPhone Care+ is an additional service and does not replace the standard 24-month warranty, which remains active for manufacturing defects and malfunctions.